going-to-kruger-park.com

• Safari Information (especially the price)
• The Safari Price Includes
• The Safari Price Excludes
• Meal Plan (as indicated in the Your Safari Day-By- Day section at the end of each day)
• Clients must be aware that meals not mentioned in the meal plan for each day are for their own account.
• The waiver at the end of the Quotation & Itinerary relating to timing and availability of activities

Any amendments to the Quotation & Itinerary requested by clients, before or after the booking form is received by the tour operator, must be agreed to in the form of a revised Quotation & Itinerary provided by the tour Operator. Amendments ‘agreed to’ by a staff member by any other means (e.g. telephone conversations, normal email correspondence etc) will be considered not binding unless supported by a revised Quotation & Itinerary provided by the tour operator. 100% when invoiced to secure booking – by credit card or by PayPal.

Please note:

• Only major credit cards accepted – Visa, Master, Diners, Amex
• Debit cards are not accepted

Tours depart from Johannesburg on the first day at 06:00 and return to Johannesburg at approximately 18:00 on last day of Tour. For Personalized Packages, participants will be collected from and returned to their hotel/guesthouse in Johannesburg or Pretoria. For the set-departure tours, departure/return information will be provided at the time of reservation.

If cancelled more than 30 days prior to departure	30% of tour price
If cancelled 30-07 days prior to departure	50% of tour price
If cancelled 06-02 days prior to departure	75% of tour price
If cancelled last day prior to departure - or no show	No refund
Early termination by participant during Tour	No refund

In the event of a tour being cancelled by the tour operator prior to departure the full price of the tour will be refunded.

• For all tours, participants must be 18 years or older. Permission for minors under the age of 18 years must be requested before booking. If permission is granted, minors will be the responsibility of parents/guardians at all times unless otherwise advised.
• Children aged 12-17 pay full price and can participate in all guided game activities if accompanied by a parent/guardian
• Children aged 6-11 pay 50% of the tour price and can participate in the open-vehicle guided game drives if accompanied by a parent/guardian. They are not permitted on the guided game walks and must be cared for by a parent/guardian at the rest camp during such activities.
• Children aged 2-5 pay 50% of the tour price and are not permitted on any guided game activities (open-vehicle drives / walks) and must be cared for by a parent/guardian at the rest camp during such activities. Children of this age group are not permitted at the African Ivory Route safari camps (part of the Greater Kruger Guided Safaris).
• Children under the age of 2 will be accommodated on the tours at no charge, and will be subject to all the conditions mentioned above for children aged 2-5. For transportation purposes baby chairs may be hired at an additional cost per chair per tour. Camp cots will not be provided by the tour operator and must be provided by the parents/guardians.

• ESPANZA, the tour operator, their employees, guides and affiliates, do not accept responsibility for any participant or dependant thereof in respect of any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return, arising out of any tour organized by the tour operator.
• The tour operator cannot be held responsible for any damages as a result of the route navigated by the tour leader.
• The participant accepts that, at all times, the authority and decision of the tour leader will be final on all matters relating to the Tour
• Should a participant, in the sole opinion of the tour operator, be considered unsuitable for the Tour, by being in contravention of any customs or laws of the country, or by reason of causing inconvenience or annoyance to other participants, the tour operator may exclude that participant from the Tour or decline to carry the participant further during the Tour – and the tour operator will not be liable for any refunds.
• Bookings are accepted on the understanding by the participant that certain risks exist. This is inherently part of adventure travel in Africa. Participants undertake all tours and associated expeditions entirely at their own risk

It is the participant’s responsibility to ensure that all the applicable visas and travel documents are in order before arrival in Southern Africa. Should a participant be refused entry into South Africa due to incorrect or incomplete documentation, ESPANZA, the tour operator will not be held liable for any costs resulting in delays or repatriation for the participant or family.

• The tour operator reserves the right to make any changes to the itinerary in the event of circumstances beyond its control. This does not entitle participants to a refund.
• If, for reasons beyond the control of the tour operator , guided activities (such as game drives in open game-viewing vehicles) are cancelled or not provided in accordance with the Quotation & Itinerary, clients will receive a refund limited to the value of that guided activity. Requests for further refunds will be entertained.

All participants are strongly advised to take out adequate travel insurance in their own country to cover:

• Emergency medical evacuation and/or hospitalization
• Loss of baggage
• theft
• Cancellations

It is highly recommended that all tour participants take a course of anti-malaria medication. Please consult your doctor before leaving for South Africa The tour operator has a maximum total weight allowance of 20 kg per participant. Luggage must be in a soft travel bag. One travel bag per person. No hard suitcases are allowed. It is possible for a participant to change to an alternative departure date – subject to availability. If the tour operator cannot accommodate the request, the normal cancellation procedure will apply